Refund Policy

Digital products are final sale.
Our products, including The ORAMA Training & Nutrition Handbook, are digital files that are delivered instantly and can't be returned. For this reason, all sales are final and we do not offer refunds or exchanges once your order is complete and the file has been delivered.

We'll still make it right if something goes wrong:

• Didn't receive your download? Check your spam or promotions folder first. If it isn't there within 24 hours of your order, email us with your order number and we'll resend it.
• Problem with the file? If the file won't open, is damaged, or isn't what you ordered, contact us and we'll fix it or send a working copy.
• Charged twice or by mistake? If you were charged more than once for the same order, or charged for an order you didn't place, contact us and we'll refund the extra charge to your original payment method. Please allow 5–7 business days for it to appear in your account.

Your legal rights:
Nothing in this policy limits any rights you have under the consumer protection laws of the place where you live.

Physical products ordered before October 27, 2026:
Physical products ordered from our store before October 27, 2026 remain covered by our previous 30-day return policy: items must be unused, in their original packaging, and returned within 30 days of delivery with proof of purchase. Contact us to start a return.

Contact us:
Email: hello@oramalens.com
Phone: 1 (800) 917-2209
Please include your order number. We answer every message within 1–2 business days.